Do you offer financing or buy now, pay later?
Yes! We partner with HFS Financial — check your rate with no credit impact at https://www.hfsfinancial.net/promo/6a24e7605357a129f5fbcb4f/. We also accept Shop Pay Installments and PayPal at checkout.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
I received a damaged or incorrect item — what do I do?
Inspect your order immediately upon delivery. For standard and jewelry orders, contact us within 48 hours at hello@getboxunboxed.com with photos. For heavy freight items, note any damage on the driver's bill of lading before signing, then contact us right away. We'll make it right.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Can I cancel or modify my order?
For standard in-stock items, contact us as soon as possible at hello@getboxunboxed.com. Custom and made-to-order items can only be cancelled before production begins — once fabrication or ocean freight has started, orders cannot be cancelled or modified.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Is my payment information secure?
Absolutely. All transactions are processed through Shopify's secure, encrypted payment system. We never store your full payment details on our servers.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
What payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay, and Shop Pay Installments for split payments at checkout.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How do I start a return?
We offer a 14-day return window from the date of delivery for unused items in original packaging. Email hello@getboxunboxed.com with your order number for an authorized RMA number and return address. Custom and made-to-order items are strictly Final Sale once production has begun.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can also use the Track Your Order link in our navigation menu.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How long does shipping take?
It depends on the item: Standard in-stock items (jewelry, silk, accessories): 5–7 business days to ship + 2–5 days transit. Custom fine jewelry: 3–6 weeks production + 7–10 days air freight + 2–5 days domestic delivery. Acoustic wall panels & pergolas: 2–6 weeks production + 30–45 days ocean freight. Express shipping: 1–2 business days after production for $25. You'll receive tracking via email once your order ships.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Do you offer free shipping?
Yes! We offer free standard shipping on all domestic orders within the United States. For time-sensitive purchases, premium Insured Express Delivery (1–2 business days) is available at checkout for a flat fee of $25.00. Express transit times apply after any custom production is complete.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.